Microinsurance pioneers and practitioners frequently underline their social focus but are often unable to support these intentions with figures and adapted reports. The social performance indicators presented in this handbook allow practitioners to go beyond good intentions by monitoring and documenting their social performance and improving their operations accordingly.

This handbook describes a framework, which includes a set of principles, guidelines and key performance indicators, that is designed to support microinsurance practitioners to monitor, improve and champion social performance. The 10 social key performance indicators provide insight into four dimensions of social performance for microinsurance. Each dimension is defined by a principle and completed with a set of concrete and practically focused guidelines. The social performance indicators are closely linked to the financial performance indicators for microinsurance and provide a balanced view on the overall performance of microinsurance operations, taking both financial and social dimensions into account.