InFocus: Values for Clients and Consumer Protection - India

Insurance products can only contribute to reducing vulnerability if clients can make effective use of them. This means (potential) clients need to be able to make informed decisions. Benefits, cost structures, consumer rights and responsibilities have to be communicated transparently and comprehensively in order to build and sustain trust. Financially sound insurance providers need to offer appropriate, transparent and cost-effective risk management products that guarantee coverage and services to which they adhere. This also includes a diversified product portfolio that is tailored towards the specific needs of their clients. Consumer rights need to be safeguarded through the respective authorities’ supervision of providers’ operations, ensuring that contractual commitments are met.